REFUND & RETURNS POLICY
Overview
At ABBRISHOP, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unopened, and in original sealed packaging
- The item must be in the same condition as received
Non-Returnable Items
Due to hygiene and safety reasons, we do NOT accept returns on:
- Opened or used fragrances
- Beauty products that have been opened or tested
- Sale or clearance items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery and provide clear photos of:
- The item
- The packaging
- The shipping label
Refunds
Once your return is approved and received:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days
Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If the return is due to our error, we will cover return shipping
Exchanges
We only replace items if they arrive damaged or defective. Exchanges are subject to availability.
Contact
For all refund or return requests, contact us at:
📧 abbrishop@gmail.com.com
📍 Business Location: Massachusetts, United States